Have a question, found a bug, or want to give feedback? We'd love to hear from you.
Feature requests & bugs
Found a bug or have an idea? Email us with the subject line "Bug:" or "Feature:" and we'll prioritise it.
Support hours
Monday – Friday, 9am – 6pm GMT
How do I cancel my subscription?
Sign in, go to Dashboard → Billing, then click "Manage billing" to access the billing portal where you can cancel at any time.
I forgot my password — what do I do?
Click "Forgot password?" on the sign-in page and we'll email you a reset link.
My PDF download isn't working
Try saving your CV first, then downloading. If it still fails, try a different browser. If you're on a corporate network, it may be blocking PDF downloads.
Can I use Onestopcv on mobile?
Yes — the dashboard, template browser and document editors all work on mobile. The CV builder has a dedicated mobile drawer for editing on the go.